The retailer has agreed to send out direct refunds totalling $2.26 million to customers affected by its shortcomings.Ĭonsumers with further questions can contact the refund administrator - Rust Consulting, Inc. The FTC’s order also requires Fashion Nova to refund some customers directly. They only accept exchanges within 30 days of the purchase. Most of the payments will be sent via PayPal to the email addresses of affected customers, but a small number of consumers will receive mailed checks. Fashion Nova Return Policy (2022) Ways To Get your Refunds NOW. “Online retailers need to know that our Mail Order Rule requires them to notify customers in the event of shipping delays and offer the right to cancel with a full refund-not just a gift card or a store credit.” Millions in refundsĪll told, 518,552 consumers will receive a refund of $12.60 each from the FTC. “The same rules that we have enforced for nearly 50 years against catalogers and other mail-order companies also apply to online sellers,” said Andrew Smith, Director of the FTC’s Bureau of Consumer Protection, in a statement. Finally, the company used gift cards to compensate consumers for items that did not ship instead of providing refunds, which isn’t permitted under FTC’s Mail Order Rule. The agency said Fashion Nova violated the rule in several ways, including by promising consumers fast shipping of their orders by including phrases like “Fast Shipping,” “2-Day Shipping,” and “Expect Your Items Quick!” However, the agency says it regularly failed to deliver on those promises.įashion Nova also violated the FTC’s rules by never giving consumers the opportunity to cancel their orders and receive refunds. The FTC said it’s sending out $6.5 million in payments to more than half a million consumers impacted by the retailer’s violations of its Mail, Internet, or Telephone Order Merchandise Rule. Our sincerest apologies and condolences go out to all the families, lives, and homes affected by the fires.Photo (c) Peter Dazeley - Getty Images Consumers who were affected by online retailer Fashion Nova’s violations of the Federal Trade Commission’s rules regarding shipping notifications will soon receive refunds. That is something we take very seriously. We see the heartbreaking impact these fires had, and continue to have, on our community every day. When you hear a Welcome Greeting, proceed by. It was not our intent to offend or disrespect those affected by The Camp Fire that took place in Paradise, CA in November 2018.” How to Speak with a Live Person at Fashion Nova: Dial the Fashion Nova Customer Service Number at 1-80. “We have since pulled the tee from our site and are taking preventative steps to ensure a mishap such as this does not happen again in the future. “Due to our return process, the tee was relisted on our website through automatic processing,” it continued. At the time of the fires, the tee was pulled from our website completely. This is an unfortunate coincidence that we flagged immediately when the fires happened in November of 2018. The structure shown in the image is not a depiction of the town or any structure within the town of Paradise, CA. Fashion Nova is a Los Angeles-based clothing brand. You can buy prepaid return labels from fashion nova to send your return back. In the majority of cases, Fashion Nova provides the refund in store credit form. “The graphic tee first went on sale July of 2018 and has no connection to Paradise, CA. You can return Fashion Nova products up to 60 days from the purchase date. “We deeply apologize to anyone offended by the redistribution of the ‘This Must Be Paradise Tee,’” read a brand statement. Returns items must be unworn, unwashed, and have original tags attached. The item must be in the same condition as when it was received and you must include all of the original packaging and documentation. Fashion Nova said a 2018 T-shirt of a burning house was accidentally re-published on its website, upsetting victims of Camp Fire in California. Fashion nova offers a 30-day return policy for all items except sale items, in which you have 5-6 weeks to wait for a return policy processed.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |